CUSTOM BOBBLEHEAD DOLLS
At Bobblemaker - we completely sculpt every project and job by hand. Unlike some other type vendors, we do not use molds, allowing our dolls the best detail and quality available within the bobblehead industry.
We offer a few options of shipping for you.
- Production and Shipping Option: Approximately 4-6 Weeks for those who want the doll and have plenty of time to receive them. This option offers full proofing and UPS or FedEx delivery to your location. You can assist our artists in making minor adjustments to modify the look of your doll. Once all approvals are received, we will gently pack your item and send it out to you. All items must be signed for and we cannot delivery to PO Boxes or APO
- Production and Shipping Option: Approximately 3-4 Weeks Like our standard option all the proofs will be received. This option places your item into production with an actual artist sooner which allows a faster turn-around time for your receipt. All items must be signed for and we cannot delivery to PO Boxes or APO
- Production and Shipping Option: Approximately 2-3 weeks Like standard and express, all options apply - again this option allows your production before the previous two giving a faster turnaround time. All items must be signed for and we cannot delivery to PO Boxes or APOS.
- Production and Shipping Option: Approximately 1-2 weeks- This option may allow for proofs but to meet the time line, we may have to move past a proof stage to meet your faster shipment demand. In most cases proofs will be received and approved within the time frame. You are allowed to make limited changes to proofs, but keep in mind that can add up to 3 days per complete change. If changes are warranted, we are not responsible for missed time lines and offer no refunds if the delivery falls outside of this window. All items must be signed for and we cannot delivery to PO Boxes or APO
- Production and Shipping Option: Approximately 1 week- The fastest option we offer for the person who just cannot wait. We will provide no proofs for this option. Keep in mind - we are very good at sculpting our dolls to look like the photos we are given. The quality of the photo assists us when making the bobblehead doll. The normal success of our dolls is that we allow the proofs to be received, amended and or changed based on your feedback. When utilizing this option, you are waiving the proof portion of the process
Our satisfaction rate on this option is 50-75%. This is due to the inability for you to tell us crucial feedback in the creation. All items must be signed for and we cannot delivery to PO Boxes or APO. Not valid when selecting polymer clay dolls as it takes longer to make. If you choose this option in polymer clay, we will make and send the doll but it will arrive past the 1 week timeline.
The time frame to begin production requires receipt of the photographs for the project. Proofs also must be acknowledged and approved as we make them. Any delays will result in a delay in delivery (even if a faster delivery option is selected). No refunds will be offered if delays occur. Our work weeks are Monday - Friday excluding Saturday and Sunday as well as all National and Federal Holidays. Keep this into account when selecting your time line.
Ex. If an order is received on Thursday Thanksgiving day and requires a 2 week delivery - the actual date our production will begin is on the following Monday. Take this into account when choosing your time frame as it will be delivered 2 weeks from Monday not the day of your order.
Bobblemaker will automatically send you an email during each step of the order. We will select the appropriate shipping method to help ensure delivery by the time frame selected. We will provide a tracking number. Our preferred shipping provider is FedEx and UPS. Remember, you can only count actual business days to receive your order. "Business days" do not include Saturday, Sunday or Holidays. All our dolls are created in our factory which is located in China. During the Chinese New Year (end of January through the first week in February), our factory closes. Remember when making an approval 9:00 a.m. EST it is 9:00 p.m. at the factory as we are 12 hours ahead of US time.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Bobblemaker or other parties only as an estimate. We are not responsible for delays in 3rd party shipping including custom delays, attempted delivery or FED EX cut off. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. All our dolls require a signature when delivered.
Note that most items come delivered in a single piece but from time to time dependent on the piece, some items come shipped in multiple pieces to avoid accidentally breakage during shipping. Basic binding glue can be utilized to secure them into place on arrival. We recommend Crazy Glue which really works well.
Also note that some items such as bobbleheads with motorcycles and desks have an additional shipping fee added into them to cover the expense of the larger type pieces.
NO SHIPPING TIME IS GUARANTEED
I understand that all shipping time lines are based on estimates only. As each piece is hand sculpted, we cannot guarantee when your doll is to be completed but in most cases we meet the time line selected.
We send photos to you during production for approval. Ensure emails are not in any spam folders. Delays of approvals or changes if requested to the proof can add additional time to any time line.
We cannot guarantee when an order will arrive. If you do not agree, we urge you not to complete this order.
In the event a specific delivery date is missed - we are unable to refund or cancel your order.