Shipping Time -- You have the option during your order checkout to select the time frame to receive your item. As each piece is hand sculpted, we do not make any guarantee, warranties for any such time frame to be met but in most cases we can meet your delivery expectations.
We send proof photos to you once production begins based on the time line selected. If any delays in receipt of approval of the proof or changes to the proof are requested, additional time may be needed to complete the job. We state this to ensure you understand that there are several shipping options to help you receive your doll in the time line you are seeking.
If you need the doll for a specific date, please allow more time than needed to ensure a prompt delivery in time for the event. Please note: Holidays (National) such as Christmas, Thanksgiving, July 4th do not count within the delivery time.
Your production begins the following day after your photos and payment has been received. If you place your order Monday - the delivery time is XX days from Tuesday (excluding any Holidays). If the expected delivery date falls on a weekend day, your item will be received the following Monday. We ship our dolls directly from our factory located in China. We use, DHL, FedEx or UPS as means of shipment and our account requires a signature when delivered.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by HD Design Center or other parties only as an estimate. We are not responsible for delays in 3rd party shipping including custom delays, attempted delivery or cut off. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
We cannot refund any shipping due to missed time lines as specified within. As we regret your item may not have been received for the time line selected, we are unable to offer any post account adjustments.
NO SHIPPING TIME IS GUARANTEED
I understand that all shipping time lines are based on estimates only. As each piece is hand sculpted, we cannot guarantee when your doll is to be completed but in most cases we meet the time line selected.
We send photos to you during production for approval. Ensure emails are not in any spam folders. Delays of approvals or changes if requested to the proof can add additional time to any time line.
We cannot guarantee when an order will arrive. If you do not agree, we urge you not to complete this order.
In the event a specific delivery date is missed - we are unable to refund or cancel your order.
To re-clarify, delivery requires a signature. Please ensure that the delivery address you provide will accommodate someone signing for the bobble head doll.