2014 Holiday Rates and Information
We take great pride to deliver your special Holiday gifts in a timely and early fashion. To do so, we work under the following guidelines to ensure satisfaction. We always recommend ordering as early as possible to allow for our process to be successful.
Timelines and Proofing info:
We will offer several time lines for you to choose during your order process. The new Holiday chart will be:
- November 25 - Dec 4 - Free Proofs- Select 2-3 week delivery - receive before the Holiday. Subject to prompt approvals of proofs, delays can cause missed time lines.
AFTER DEC 3RD MIDNIGHT, NO MORE POLYMER CLAY HOLIDAY ORDERS
- Dec 5th - Dec 9th - Free Proofs- Select 1-2 week delivery - receive before the Holiday. Subject to prompt approvals of proofs, delays can cause missed time lines.
- Dec 10th December 18 NO Proofs- Select 1 week delivery - receive before the Holiday. No proof for these orders.. Date subject to change based on production capacity. NO REFUNDS APPLY TO THESE AND ALL ORDERS (This option means you will receive your doll on or before DEC 24th). Please see notes below in regards to this statement.
- Non Holiday Orders - Orders to be received after the Holiday will receive proofs and shipped out based on the time line selected. Full proofs will be available.
Please note that each tier will potentially increase pricing on production and shipping time, so order early.
Placing an order in the time line and not providing photos can cause for delay or additional fees..ex. If you place your order NOV 29th without photos and we receive them Dec 2nd, the pricing for the appropriate tier will be adjusted if meant for Holiday delivery.
Polymer clay ordered after December 3rd Midnight will not be completed by the Holiday. If you require Holiday delivery, do not select it as an option as we will miss the time line and the doll will be sent after without refund of the difference in the time line.
Sometimes delays occur on production that can add additional time to your order. On the 1 week option, we do not count days. Meaning, if you order on Dec 10 under the 1 week options, it will not necessary arrive on Dec 17th. It would arrive on or before Dec 24th. We will do our best to ensure pre-Holiday delivery however, if it is missed we are sorry it occurred. We will not be able to credit back any production fees. If you do not agree with this policy, please do not order the 1 week time line.
Shipments require a signature. Make sure someone is available to sign for your package to avoid delays in receipt. We ship in most cases FEDEX and or UPS.