Proofing is our way to try to
ensure you will be happy with the custom bobblehead doll.
Proofs allow you to become part
of the sculpting and painting process. During the proofing of the clay
head, body if custom made and painting, you will receive emails showing the
progress of your custom bobblehead doll.
If necessary, revisions can be
made; a maximum of two revisions for molding and one revision for paint is
allowed at no charge, additional revisions are subject to a $10.00 fee per
revision over the set forth terms and we exclusively have the right to process
additional modifications at no charge at our discretion.
MOLDED HEAD / BODY:
Once approval is received there will be no more revisions as the doll is
baked.
PAINTED / COMPLETED PROOFS:
Once approved there are no more revisions allowed and the order is processed
for final shipment.
REVISIONS can and will effect
delivery times, therefore multi-revisions will normally exceed your expected
delivery date as we need your email authorization to proceed from step to
step.
It is noted that bobbleheads
are more of a caricature of the person and does not necessarily mirror 100% of
that person's likeness. We stand by our skilled artisans, they have been hand
sculpting and painting for nearly a decade, however if you expect to receive a
Michelangelo or a Picasso Custom Bobblehead this product is not for you and we
strongly urge you not top purchase.
From time to time, we will
provide a head proof that is approved by our client and we will bake the
material. By doing so, we can no longer make any changes to the head.
When the completed proof comes, the photo may be at a different angle and
appear different. It is the same as when approved in clay. Another
item we seen in the past is that once color is provided (resin only), our
client may believe it changed the doll. Again, it is the same, however
paint can cause (along with a photo flash of the camera taking the photo) the
item to seem different then the clay as well. Again, once the clay was
baked, it is not possible to change and the color proof is the same as the clay
head.
If our client at this stage is
not happy, we can offer a few suggestions:
- Try to recolor the head - modification of colors can
make a large difference to the outcome
- Resculpt the head- this will impose the 55.00 fee.
We also would recommend a new photo to use to sculpt from
- Order is considered complete. We will simply
send the doll to you. This is used in the event we propose the
solutions and our client is not willing to accept any. At this time,
no further adjustments are being requested and the refusal to
resculpt the previously approved head leaves us the only solution - which
is to send the doll and consider the job complete. Our orders are
custom made to order. During the checkout procedure, we set forth
terms and agreements on our no return policy and time line policy.
This is mandatory and agreed to by our clients in order to place
their order. Therefore, we have no choice to consider the order
complete and mail the item.
- Refusal of a mailed item: In the event the job
defaults to become complete and we send the item. Our clients have
the right to refuse delivery and turn it back to the sender. If this
happens, we will receive the doll back but it does not cancel the terms of
the order set forth during the checkout. If a order is returned to
us. We will hold it for 30 days. We can resend the order to
the client with a written request - a shipping fee will be added before
shipment over the listed order as we already spent the shipping money on
the first attempt.
Recap of our policies as during checkout:
. BOBBLEHEAD RETURN POLICY
By placing this
bobblehead doll order and completing the checkout- I agree my bobblehead doll
order cannot be cancelled, returned or disputed in the event I am not happy with
my product. While most of our clients are thrilled with their bobblehead, some
may not be. All custom made
bobbleheads are not meant to be exact replicas of your faces.
If you feel unsure about
our work and quality, please email us at [email protected] and
in the subject state - send sample photos, we will se nd you photos of our
actual work to show you how good we can be. If you do not agree, we urge you
not to complete this order. Since they are always made-to-order as a result
there is No Refunds and all sales are final.
Bobblehead Shipping Policy
I understand that your
selected shipping time lines will be met in most cases. While in production
email proofs are sent for approval. Limited changes are free to make but can
add 1-5 days to the process each time. Also, check spam folders to ensure you are
receiving our emails. Being said, we cannot make any guarantees when an order
will arrive. If you do not agree, we urge you not to complete this order. In
the event a specific delivery date is missed - we are unable to refund or
cancel your order. This statement supersedes all written forms of guarantees as
we have no guarantees.
For
more information on our shipping policies click here